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Free Avaya 7492X Questions

    1. Page: 1/17
      Total 83 Questions
    Question No 1
    The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even If they know the extension number. Which two commands would provide information to isolate the problem? (Choose two.)
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    Question No 2
    Which three statements are true about virtual routing? (Choose three.)
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    Question No 3
    Best Service Routing (BSR) allows adjusting the idle time of agents when determining agent selection. You are considering the step adjustment set to 20 for a given location. Which statement about agent adjustments for the considered location step is true?
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    Question No 4
    In a multi - site Best Services Routing (BSK) configuration, what is the purpose of the Status Poll vector?
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    Question No 5
    In which document can the events table be found?
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    1. Page: 1/17
      Total 83 Questions