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Free Cisco 500-445 Questions

1. Page: 1/12
  Total 56 Questions
Question No 1

How is Chat Watchdog Interval used?

Choose the Choices:

to control the time interval after which a chat activity is tagged as abandoned if an agent could not accept it

to control the time interval after which a chat activity is tagged as abandoned if it could not get any response from UCCE

to control the time interval after which a chat activity is tagged as abandoned if it could not be routed to UCCE

to control the time interval after which a chat activity is tagged as abandoned if it could not be assigned to an agent

D
Question No 2

What are two specifications for reporting templates? (Choose two.)

Choose the Choices:

The availability of templates is controlled by licenses.

A user can only create ten reports per template.

Only one report can be created per template.

Any number of reports can be created from a template.

Templates can be deleted.

A,D
Question No 3

What is the limit of concurrent agents per application server?

Choose the Choices:

400

600

1200

1800

D
Question No 4

In which two ways are chats transferred? (Choose two.)

Choose the Choices:

Only open chat activities in which the customer has not left the chat session can be transferred.

Chats can be transferred to departments directly.

Agents can transfer the chat activities based on the Maximum Task limit setting.

Agents have unlimited transfers of chat activity.

Only one chat activity can be transferred at a time.

A,E
Question No 5

Which LDAP URL allows configuration in the properties pane under SSO configuration?

Choose the Choices:

Ldap://idap_server:3269

Ldap://idap_server:80

Ldap://idap_server:443

Ldap://idap_server:3268

B
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  Total 56 Questions
  
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