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Free Cisco 820-605 Questions

1. Page: 1/30
  Total 149 Questions
Question No 1

From a Customer Success perspective, which reason to monitor your customer’s health is the most important?

Choose the Choices:

It provides the opportunity to address any changes in the customer’s experience or actions around the solution

It allows the customer to identify unused licenses so they can be addressed via a service improvement plan

Understanding your customer’s health directly enables renewals

It gives the customer valuable insight so they can automatically renew critical on time

C
Question No 2

What are two barriers of adoption in an organization? (Choose two.)

Choose the Choices:

new product sales motion

lack of knowledge on solution

organizational announcements

implementation issues

hiring practices

B,D
Question No 3

DRAG DROP Drag and drop three valid elements of a success plan from the left to the right. Not all options are used. Answer:

Choose the Choices:
Question No 4

Which list of components of a Customer Success Quarterly Success Review is common?

Choose the Choices:

results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarter

results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter

results from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter

results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter

C
Question No 5

Which item should the Customer Success Manager focus on to enable the adoption of a software solution?

Choose the Choices:

KPI that will be improved by the new product solution

current existing products that are being displaced by the solution

current configuration guide of the product solution

product use case that will achieve the desired outcome

D
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  Total 149 Questions
  
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