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Free Exin ITSM20FB Questions

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      Total 78 Questions
    Question No 1
    A company decides to apply the principle of continual improvement. Which action would result from this decision?
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    Question No 2
    Due to excessive workload, the Desktop Support group has been unable to meet their agreed service levels. One of the major contributing factors is the time being spent in direct communication with users. Which Process or Function can help to alleviate some of this workload?
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    Question No 3
    What defines Service Quality?
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    Question No 4
    What data is recorded when an incident is reported to the Service Desk?
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    Question No 5
    What is the difference between a process owner and a process manager?
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    1. Page: 1/16
      Total 78 Questions