Free PeopleCert ITIL-4-Specialist-High-velocity-IT Questions

How can an organization facilitate positive outcomes and experiences throughout the customer journey?

An organization has a culture that encourages people to hide their mistakes. This reduces opportunities to learn and improve in many different areas. Which practice would MOST help to improve this situation and how? Relationship management, by developing and communicating values and principles Which is an example of planning for value co - creation?

Which statement about the end - to - end customer journey is CORRECT?

Which statement about service requests is CORRECT?

A service provider wants to use a technology - generated approach for updating a software application installed on the mobile devices of the service users. Which is the MOST APPROPRIATE method?