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Free PeopleCert ITILSC-OSA Questions

1. Page: 1/7
  Total 26 Questions
Question No 1

Which of the following BEST describes the purpose of Event Management?

Choose the Choices:

To detect events, make sense of them and determine the appropriate control action

To monitor interactions and exceptions within the infrastructure

To monitor and control the activities of technical staff

To detect and escalate exceptions to normal service operation

A
Question No 2

Functions are best described as?

Choose the Choices:

Self - Contained units of organizations

Inter - related activities with a defined goal or output

Closed loop control systems

A team of IT staff who provide a single point of contact for all user communication

B
Question No 3

Technical Management is NOT responsible for?

Choose the Choices:

Maintenance of the technical Infrastructure

Documenting and maintaining the technical skills required to manage and support the IT Infrastructure

Defining the Operational Level Agreements for the various technical teams

Diagnosis of, and recovery from, technical failures

C
Question No 4

What is the difference between a Known Error and a Problem?

Choose the Choices:

The underlying cause of a Known Error is known. The underlying cause of a Problem is not known

A Known Error involves an error in the IT infrastructure, A

Problem does not involve such an error.

A Known Error always originates from an Incident. This is not always the case with a Problem

With a Problem, the relevant Configuration Items have been identified. This is not the case with a Known Error.

A
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