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Certify Chats: A discussion about certifications

Free Salesforce Salesforce-Contact-Center Questions

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      Total 207 Questions
    Question No 1
    The customer wants to personalize customer interactions based on past interactions and preferences. Which data model element facilitates this?
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    Question No 2
    The customer wants to offer self - service options for simple issues. Which functionality empowers this?
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    Question No 3
    The customer aims to automate repetitive tasks like case escalation. Which functionality can streamline this?
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    Question No 4
    The customer needs real - time sentiment analysis during calls. Which third - party integration might be beneficial?
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    Question No 5
    The customer wants to prioritize cases based on customer loyalty and contract value. Which functionality enables this?
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    1. Page: 1/42
      Total 207 Questions
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