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Free SAP C_C4H51_2405 Questions

1. Page: 1/16
  Total 80 Questions
Question No 1

What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

Choose the Choices:

Create and assign a survey to a ticket

Configure a response template

Integrate an external knowledge base

Set up a knowledge base for service contracts

C
Question No 2

Which settings can you control for the email channel setup? Note There are 3 correct answers to this question.

Choose the Choices:

Ticket type

Channel direction

Notification type

Mashup service

Channel type

B,C,E
Question No 3

Which object is mandatory to integrate emails in tickets?

Choose the Choices:

Service organization

Branding template

Document type

Service level agreement

C
Question No 4

Which steps do you need to automatically create a service ticket when an email comes in? Note There are 3 correct answers to this question.

Choose the Choices:

Set scoping ques - tions and outgoing email details in fine - tuning.

Create an email template for responses.

Create an account with the email address of the customer.

Configure the email address in the communication channel.

Set up service categories and service catalogs.

A,D,E
Question No 5

Which of the following actions are needed to link incoming emails to a ticket? Note There are 2 correct answers to this question.

Choose the Choices:

Activate the scoping item Function Locations

Activate the scoping item "Do you want to support email channels for corporate accounts?"

Maintain an email address

Activate the Messaging Service communication channel

B,D
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