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Free ServiceNow CSA Questions

1. Page: 1/80
  Total 400 Questions
Question No 1

A Service Catalog may include which of the following components?

Choose the Choices:

Order Guides, Exchange Rates, Calendars

Order Guides, Catalog Items, and Interceptors

Catalog Items, Asset Contracts, Task Surveys

Record Producers, Order Guides, and Catalog Items

D
Question No 2

Which one of the following statements applies to a set of fields when they are coalesced during an import?

Choose the Choices:

If a match is found using the coalesce fields, the existing record is updated with the information being imported

If a match is not found using the coalesce fields, the system does not create a Transform Map

If a match is found using the coalesce fields, the system creates a new record

If a match is not found using the coalesce fields, the existing record is updated with the information being imported

A
Question No 3

As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

Choose the Choices:

A metric is a report gauge used on homepages to display real - time data

A metric is a time measurement used to report the effectiveness of workflows and SLAs

A metric is used to measure and evaluate the effectiveness of IT service management processes

A metric is a comparative measurement used to report the effectiveness of workflows and SLAs.

C
Question No 4

The display sequence is controlled in a Service Catalog Item using which of the following?

Choose the Choices:

The Default Value field in the Catalog Item form

The Sequence field in the Catalog Item form

The Order field in the Variable form

The Choice field in the Variable form

C
Question No 5

Reports can be created from which different places in the platform? (Choose two.)

Choose the Choices:

List column heading

Metrics module

Statistics module

View / Run module

A,D
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